These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
This site is for personal shopping and review. Please do not scrape the catalogue at volume, copy our descriptions wholesale, or attempt to interfere with the checkout. Content may change without notice as stock moves.
An order is an offer to buy. It is accepted when we confirm dispatch, not when the confirmation page appears. If an item has sold out between your order and picking, we will tell you and refund that line in full.
All prices are in US dollars and include no hidden handling fee. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. If a price was displayed in error we will contact you before charging anything.
We describe items as accurately as we can, including what they are made of. Screens vary, so a colour can look slightly different in person. If an item is not as described, the returns policy applies and return postage is on us.
Our responsibility covers the order itself: correct item, described accurately, delivered to the address you gave us. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
These terms may be updated as the shop changes. The version that applies to your order is the one published when you placed it. Material changes will be noted at the top of this page rather than applied silently.
The parcel is our responsibility until it reaches you. Until that point, a parcel lost in transit is our problem, not yours.
The goods belong to you once the full amount has cleared. If a payment is later reversed, ownership returns to us and we may ask for the goods back.
An account is optional — you can order as a guest. If you create one, keep the password to yourself, because activity under your credentials is treated as yours until you tell us they have been compromised.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. Where we see it, we stop it.
You are free to link to us and to quote briefly with attribution. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility.
Complaints are answered by the person who can actually fix them. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
Everything we send goes to the email you used at checkout, so please keep it up to date. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.