A short account of what this shop is and the standards we hold ourselves to.
Pomelina is owned and operated by WOODPECKER NETWORK CO., LIMITED.
| Brand | Pomelina |
| Legal entity name | WOODPECKER NETWORK CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://pomelina.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
The catalogue is intentionally short. Nothing is listed until we have handled it, and nothing stays listed once it stops being something we would buy ourselves.
Each piece has to pass the same three questions: is it made well enough to last, can we describe it accurately, and would we keep it. A no to the last one ends it, however good the photograph.
We include what is inconvenient as well as what is flattering: which size runs small, which colour reads differently on screen, which material needs careful handling. A listing that only lists strengths is an advertisement. If a material marks easily, we say that too — a listing that only lists strengths is an advertisement rather than a description.
We are a Hong Kong registered company operating this shop online, with stock handled from our own warehouse. Our registered details and contact address are listed in the footer of every page.
Stock is bought in small runs and checked before it is listed: materials noted from the label and from handling, and a note made of anything a buyer would want to know but a supplier would leave out. Where a supplier cannot tell us the composition, the item does not go up until we have checked it ourselves. If a material cannot be confirmed, the listing waits. A short catalogue that is accurate is more useful than a long one that is approximately right.
There are no limited-time banners here, no crossed-out prices that were never charged, and no staged photographs of a product we have not received. We do not run countdown timers or invented discounts, and we do not publish reviews we have written ourselves.
We are a Hong Kong registered company trading online, and our registered name, address and support email are printed in the footer of every page rather than buried in a PDF. If you need them in a different format for a bank or an accountant, ask and we will send them.
Every order confirmation comes from our own domain and quotes an order number you can reply to. We will never email asking for card details, a password or a payment by bank transfer, and we will never ask you to install anything.
Stock comes from small makers and short production runs rather than from a single wholesaler's catalogue. That means sizes and colours sell through rather than being restocked forever, and it means we can describe an item because we chose it rather than because it was offered to us.
Listings come and go with the stock rather than with a marketing calendar. Nothing is kept listed to look busier than we are, and the number of items quoted on the homepage is checked against what is actually for sale when it is written.
Questions about this page? Write to [email protected] and we will answer within one business day.