This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
We hold two kinds of information: what you tell us (name, address, email, order notes) and what the site records automatically (pages viewed, approximate region, device type). If you create an account or join the newsletter we also hold the email address you gave us. We do not ask for information we have no use for.
Order details are used to pick, pack and deliver your order, and to contact you if something about it needs confirming. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately.
Cookies here do three jobs: keeping your cart contents while you browse, recording your cookie preference so the banner does not reappear, and measuring which pages are visited. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
A small number of service providers handle data on our behalf: the payment provider that processes card transactions, the courier that delivers your parcel, and the email service that sends order confirmations. Each receives only what its task requires.
Order records are kept for as long as accounting rules require, then deleted. You can ask to see your data, have it corrected, or have it erased where no legal obligation requires us to keep it. Write to the address in the footer and we will answer within one business day.
You can ask for a copy of your personal data at any time and we will provide it in a readable form. If something is wrong — a misspelled street, an address you have moved from — tell us and we will correct it. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched.
Nothing automated decides what you are offered or what you pay. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Orders are shipped worldwide, so a delivery address may be shared with a courier in another country. That transfer is limited to the address and contact details the carrier needs to complete the delivery, and nothing else travels with it.
This shop is intended for adults. If you think a minor has given us their details, write to us and we will delete them without argument.
When this policy changes, the new version replaces this page and the date at the top moves with it. We do not apply a new policy to an order that was placed under the old one.
Use the contact address printed in the footer for anything to do with your data. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.