The fastest way to reach a person is email — we read everything ourselves.
Pomelina is owned and operated by WOODPECKER NETWORK CO., LIMITED.
| Brand | Pomelina |
| Legal entity name | WOODPECKER NETWORK CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://pomelina.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
We do not currently offer wholesale accounts. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
For damage or a fault, two photographs are enough: one of the whole item, one of the problem close up. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. For anything about an order, email gets a faster answer.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.