What you can pay with, how card details are handled, and what to do when a payment does not go through.
Visa, Mastercard and American Express are accepted, as is PayPal. Available methods are shown at checkout for your delivery country, since a few local card schemes cannot be processed for every destination.
Card numbers are captured on the payment provider's hosted form rather than on this site, which is why we cannot retrieve a card number for you. That means the number never passes through this site, we hold no card data, and any change to your card must be made with your bank rather than with us.
Choosing PayPal takes you to PayPal's own sign-in, then returns you to us with the result. Refunds are issued to the same PayPal account that funded the order.
The charge is made in US dollars. Your bank applies its own conversion and may add a foreign transaction fee; that line on your statement comes from the bank, not from us.
When a card is refused we do not retry it silently. Nothing is captured when a payment fails, and a temporary authorisation clears itself within a few days.
Every page, including checkout, is encrypted in transit. The card form itself belongs to our payment provider, which means the number is typed into their interface and not into this site.
From our side an order shows a result, a total and a card ending, and nothing more. We cannot see the full number, the expiry date or the security code, and we could not look them up even for a support request.
The first step is an authorisation, which reserves the total without taking it. We capture the payment at dispatch; if an order is cancelled before then, the reserved amount simply drops off instead of being refunded.
Your order confirmation is the receipt, and it carries the order number we will ask for if you contact us. Need a more formal invoice, or one addressed to a company?
Contact us before raising a dispute with your bank. A pending hold from a failed attempt looks exactly like a payment and disappears by itself; genuine duplicate charges we refund the same day.
If a dispute is raised with the bank, the payment provider will ask us for the order record and the delivery evidence. We send the order and delivery records when asked; if the claim succeeds, the amount returns to the card that paid for it.
Refunds always return to the method that paid — the same card, or the same PayPal account. We cannot send a refund to a different card or pay it out in cash, because that is what prevents someone else claiming your money.
Questions about this page? Write to [email protected] and we will answer within one business day.