The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
We collect only what an order needs and never sell information on. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
Order updates come by email, and we only send marketing to people who asked for it. Transactional email about your own order is separate and will continue, because you need it.
Take something you already own that fits the way you want, lay it flat, and measure it the same way the listing measures its chart. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. We put that on the page because it is the part customers ask about afterwards.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Damage in transit is our problem to solve, not yours to prove. Send a photo and the order number; we cover the return, and you decide whether you would rather have the item replaced or the money back.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
The contact address in the footer reaches a person who can see your order. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.