Short answers to the questions that come up most. If yours is not here, email us and we will add it.
No account is needed to order. A confirmation email arrives straight away and a dispatch email follows with tracking.
Dispatch takes one to two business days and transit is usually three to seven business days. Any import duty is set and collected by your own customs authority, and the carrier will ask for it before handing the parcel over.
Returns run for thirty days from delivery, unused and with tags attached. Items come back unused with tags on; refunds are processed within three business days of arrival, and we cover return postage when the fault is ours.
Every listing names what it is made of and what comes in the box. Where a size matters, the listing states it; if a figure you need is not there, write to us and we will check the piece we hold.
Up to the moment an order is being packed, a change is just a message to us with the order number. Write to us with the order number as soon as you can; if the parcel has already left we will say so and point you at the returns process instead.
No. Guest checkout is the default, an account is optional, and having one changes neither the price nor the delivery estimate.
Cards and PayPal. The checkout shows only the options that work for the delivery country you have chosen, so nothing is offered that cannot complete.
Your card details go to the payment provider, not to us — the form is theirs and the connection is encrypted. We see a result and the last four digits, and nothing more.
Expect dispatch within one to two business days, then three to seven business days in transit, longer for outlying areas. Remote destinations can take up to twelve, and we would rather give you that range than a date we cannot keep.
Yes — the tracking number is emailed as the label is printed, so the first scan may take a few hours to appear. If nothing moves for five days, tell us and we will open an enquiry with the carrier.
Write to our support address with the order number. We reply with a reference and, where the return is our fault, a prepaid label. Please wait for the reference before posting anything — it is what lets us match the parcel to your order.
We refund within three business days of the parcel reaching the warehouse. Banks then take their own three to five days to display it, which is the part we have no control over.
Everything on a listing is checked against the item in front of us rather than copied from a supplier sheet, including the drawbacks. Small variation in finish is normal and we mention it rather than let you discover it.
Then it is our error, not your change of mind: we cover the return postage and you choose between a replacement and a full refund including any shipping you paid. Send a photograph and the order number, and we will arrange the return at our cost and refund or replace as you prefer.
Usually not. Stock is bought in small runs, so when a line sells through it is removed from the site rather than turned into a pre-order with an unknown date.
Questions about this page? Write to [email protected] and we will answer within one business day.